FAQ

Frequently Asked Questions

What is microcurrent technology?

Microcurrent delivers low-level electrical currents that stimulate the muscles beneath the skin. It has been studied for its effects on muscle tone and circulation. Our devices pair this with a manual rolling motion you control — no heat, no chemicals.

How often should I use it?

Most users see consistent results with 5-10 minutes per day. Daily use is fine. This is a tool, not a treatment — consistency is what drives results, not intensity.

Is it safe?

Our devices are CE certified. If you have a pacemaker, are pregnant, or have any active skin conditions on the treatment area, consult your doctor before use.

What is the difference between the Solar Basic, EyeCare, Pro Electric, and FullFace models?

The Solar Basic uses solar-assisted manual rolling — no charging required. The EyeCare set includes accessories for the eye and cheekbone area. The Pro Electric adds EMS high-frequency vibration for deeper stimulation. The FullFace Pro combines all features in a full-coverage configuration.

How long does shipping take?

Orders ship from our fulfillment partner within 1-3 business days. Delivery to the US typically takes 8-15 business days. You will receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes. All orders over $50 ship free.

What is your return policy?

We offer a 30-day return window on unused items in original condition. If your item arrived damaged or defective, contact us within 7 days and we will send a replacement at no charge.

How do I contact support?

Email us at support@arenalabs.us. We respond within 1-2 business days.